1.如何充值?

您可以至充值教程查询相关充值方式。

充值教程位置:点击右下『我的』- 点击中间的『帮助中心-常见问题』- 即可在左上看见『充值教程』。

2. 充值订单多久会自动上分?

按照正确充值方式,充值后约15分钟会自动上分,若15分钟后还未上分请进线联系在线客服,我们会立即为您核实处理。

若您询问的是人民币充值订单,会请您提供清晰的成功支付凭证截图,以便核实处理。

凭证需有转账日期、时间、金额、显示详细收款方和付款方资讯。

若您询问的是USDT充值订单,会请您提供清晰的成功支付凭证截图,以便核实处理。

凭证需有转账日期、时间、金额、显示收付地址和哈希值,不接受TRONSCAN、Ethereum等公开网站的截图页面当作凭证核实。

3. 没有按照提单金额充值怎么办?

请您联系在线客服并提供付款成功的支付凭证及说明订单情况(未按照提单金额充值),我们会立即为您核实处理。

【温馨提醒:充值时请务必至前台提单,按照正常程序充值,依系统提示金额付款,切勿修改金额,如造成核实困难导致款项无法上分,会有需要自行承担此金额的风险】

4. 用非本人的银行账户充值如何处理?

平台充值需要与游戏号相符的实名充值,若使用非实名代充付款,款项无法查收,损失将自行承担。

5. 如果保留充值记录,并重复支付怎么办?

请您联系在线客服并提供付款成功的支付凭证及说明订单情况(保留充值记录重复支付),并提供保留充值记录的原成功支付凭证,我们会立即为您核实处理。

【温馨提醒:充值时请务必至前台提单,按照正常程序充值,依系统提示金额付款,收款号不定期更换,请勿保留充值记录重复支付或修改金额,如造成核实困难导致款项无法上分,会有需要自行承担此金额的风险】

6. 填写错误的收款方资讯怎么办?

请您确认付款账户是否有收到冲账款项,如未收到退款,请联系在线客服并提供付款成功的支付凭证及说明订单情况(收款方资讯填写错误),我们会立即为您核实处理。

7. 没有按照提单渠道充值方式支付怎么办?

请联系在线客服并提供付款成功的支付凭证及说明订单情况(未按照提单渠道充值方式支付),我们会立即为您核实处理。

8. 没有依照付款页面金额支付(小数点金额)怎么办?

请联系在线客服并提供付款成功的支付凭证及说明订单情况(未依照小数点金额支付),我们会立即为您核实处理。

9. 充值订单超时了还可以付款吗?

充值订单如果已经超时,请勿强行支付,以免造成核实困难导致款项无法上分,会有需要自行承担此金额的风险。

请您再次重新提交充值订单后,于付款页面上在规定的时间内进行付款即可。

10. 充值USDT时转错币种怎么办?

平台只支援TRC/ERC20协议,如果您支付的币别错误,请联系在线客服并提供付款成功的支付凭证及说明订单情况(USDT支付错误币别),我们会立即为您核实处理

1. How to top up?

Please refer to the Recharge Tutorial.

2. How long will it take for the deposit to be credited?

The deposit will be automatically credited in about 15 minutes after recharging. If the amount is not credited after 15 minutes, please contact our online customer service and we will verify and handle it for you immediately.

If you are inquiring about a USDT deposit order, you will be asked to provide a clear screenshot of the successful payment receipt for verification and processing.

The proof must include the transfer date, time, amount, payment address and hash value. Screenshots of public websites such as TRONSCAN and Ethereum will not be accepted as proof for verification.

3. What should I do if I did not transfer the amount that was stated on the order?

Please contact our online customer service and provide proof of successful payment and the status of the order. We will verify and process it for you immediately.

[Reminder: When recharging, please be sure to recharge according to the amount prompted by the system. Do not modify the amount. If it causes verification difficulties and the amount cannot be credited, you will need to bear the risk of this amount yourself.]

4. How to recharge using a bank account that is not yours?

Platform recharge requires real-name recharge that matches the game account. If you use non-real-name recharge to pay, the money cannot be credited and the loss will be borne by yourself.

5. What if I keep the recharge records and make duplicate payments?

Please contact our online customer service and provide proof of successful payment(s) and the status of the order. We will verify and process it for you immediately.

[Reminder: When recharging, please be sure to go through the recharging procedure anew. Please do not keep the recharge record to make duplicate payments or modify the amount. If it causes verification difficulties and the amount cannot be credited, you will need to bear the risk of this amount yourself]

6. What should I do if I filled in the wrong payee information?

Please check if you have received a refund in your payment account. If you have not received the refund, Please contact our online customer service and provide proof of successful payment and the status of the order. We will verify and process it for you immediately.

7. What should I do if I did not pay according to the procedure stated?

Please contact our online customer service and provide proof of successful payment and the status of the order. We will verify and process it for you immediately.

8. What should I do if I did not pay according to the amount stated on the payment page?

Please contact our online customer service and provide proof of successful payment and the status of the order. We will verify and process it for you immediately.

9. Can I still make the payment if the recharge order has timed out?

If the recharge order has timed out, please do not make the payment to avoid verification difficulties that may result in the amount not being credited, and you will be at risk of having to bear the amount yourself.

Please resubmit the recharge order and make the payment within the specified time on the payment page.

10. What should I do if I transferred the wrong currency when recharging USDT?

The platform only supports TRC/ERC20 protocol. If you pay in the wrong currency, please contact our online customer service and provide proof of successful payment and the status of the order. We will verify and process it for you immediately.